Blog

  • How to Build a Vibrant Workplace Culture for your Employees

    How to Build a Vibrant Workplace Culture for your Employees

    As an HR professional, a CEO or manager, you’d agree that your employees are the backbone of your business. When they thrive, so does the business — which is why creating and maintaining a vibrant workplace culture is essential for long-term growth.

    Workplace culture can either be the engine that drives organizational success or the weak link that holds it back. A healthy culture leads to more engaged employees, fewer conflicts, and greater trust, respect, and innovation. On the flip side, a poor culture creates a toxic environment where people become disengaged, less productive, and more likely to leave.

    To build and sustain a vibrant workplace culture, here are a few tips to keep in mind:

    Create a Comfortable Workspace

    Productivity thrives in the right environment. When your team can focus without unnecessary distractions, they’re more likely to meet their goals and deliver quality work.

    A comfortable workspace means more than just desks and chairs. It includes a clean, well-ventilated environment with good lighting, quality furniture, the necessary tools for work, minimized noise levels, and space for short breaks. Even subtle things like fresh scents and calming scenery can help people feel more relaxed and focused.

    These simple but effective elements improve employee performance, enhance the quality of work, and contribute to better customer experiences — all of which move your company forward.

    Solicit Feedback — and Act on It

    Creating a culture where employees feel safe and encouraged to give feedback builds transparency and trust. Regular check-ins, surveys, and open conversations give you real insight into how people are feeling — and what can be improved.

    But it doesn’t stop at listening. Acting on feedback shows your team that their opinions matter. When employees feel heard and valued, they’re more confident, engaged, and committed to the success of the business. This leads to higher job satisfaction, better retention, and a more motivated workforce overall.

    Encourage Teamwork

    Teamwork drives engagement, trust, and a sense of belonging. This is about more than just working together — it’s about creating a culture of shared purpose, open communication, and collective success.

    Encourage collaboration by organizing team-building activities and group projects. These help strengthen relationships and allow employees to learn from one another. Through teamwork, people gain awareness of their strengths and growth areas, improve communication, and build mutual respect.

    With the right digital tools, teams can collaborate seamlessly, regardless of location. This breaks down barriers, fuels innovation, and helps create a workplace where people support each other and grow together.

    Provide Quality Insurance

    Your team is the backbone of your business. To stay productive, they need the right tools to do their work. Providing quality HMO helps employees bounce back quickly from illness and stay focused on what matters. It also one of the most practical ways to show you care.

     With Zencare, your staff can enjoy a wide range of benefits for just ₦7,000/month, including:

    • Treatment for common illnesses like malaria
    • Access to minor, intermediate, and major surgeries (up to ₦200,000)
    • Emergency care services, including ambulance and ICU
    • Coverage for chronic conditions and more

    To take things a step further, gadget insurance minimizes downtime and keeps your team efficient. Protect laptops, phones, monitors, and more for as low as 5% of their value per year — with quick repairs for screen damage and liquid spills, and replacement in case of theft.

    A vibrant workplace culture doesn’t happen by chance — it’s built intentionally. Start today by creating a space where your people feel supported, empowered, and inspired to do their best work.

    Click here to get started.

  • How to Contact Our Customer Support Team

    Contact Our Customer Support Team

    Need help? Our support team is just a tap away. Here’s how to reach us:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “More”.
    3. Tap “Support” to view your support options.
    4. You can either:

    We’re here to help with anything you need.

  • How to Speak to a Doctor

    Speak to a Doctor

    Need to talk to a doctor? It’s quick and easy. Just follow these steps:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “Plans” and choose your active health plan.
    3. Tap “Access Care”, then select “Chat a Doctor” at the top of the screen.
    4. Copy your HMO ID number — you’ll need it to connect with a medical practitioner.
    5. Choose your preferred option:
      • Chat
      • Voice Call
      • Video Call
  • How to Find and Visit a Hospital Near You

    Find and Visit a Hospital Near You

    Locating a nearby hospital can be tricky, but we’ve made it easy. Just follow these steps:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “Plans” and choose your active health plan.
    3. Tap “Access Care”, then select “Visit Hospital” at the top of the screen.
    4. Browse through the list of available providers — this includes hospitals, eye centres, pharmacies, dental clinics, etc.
    5. You can also use the Search bar to find a provider by name or location.
    6. If the hospital isn’t listed under your plan, please do not visit — it’s not covered.
    7. Tap “Visit” on the hospital of your choice, then choose:
      • Visit Hospital – if you’re ready to go now
      • Schedule Visit – if you want a reminder to visit later (note: this is just a reminder, not an appointment)
    8. You’ll be directed to a map to help you locate the hospital.
    9. Once you arrive, go back to your dashboard and tap “I’m at the hospital” at the top of your screen. This alerts our support team in case you need help.

    If you face any issues or delays while at the hospital, use the complaint options in the app to report it.

  • How to Make a Claim

    To make claims 

    You can post-inspect when you have a claim.

    • Log in to your dashboard and click on claims from the Nav bar menu
    • Click on “Make claim” at the top right side of the page
    • View all claimable products and select the plan you want to claim on. 
    • Proceed to make your claim by providing asset details and conducting a post-loss inspection. 
    • Post-loss inspection requires a clear view of the damaged part. 
    • Once your claim is submitted, you will receive an email notification of next step for your claim. 
  • How to conduct a pre-inspection of your gadgets and vehicles

    Pre-Inspection of your asset

    1. During activation, you can choose to inspect immediately or do it later
      • To inspect immediately, scan the QR code if you are on your desktop to proceed with the inspection
      • Otherwise (i.e, if you are on your phone), follow the guide on how to inspect and complete the inspection process. 
    2. If you decide to do it later, on logging into your dashboard, click on Plans from the Nav bar Menu
    3. Select the plan by clicking View
    4. On the plan details page, scroll right to the vehicle/gadget covered
    5. On the active tab, select the vehicle/gadget that needs to be inspected
    6. Click on inspect gadget/vehicle
      • If you are on your desktop, scan the QR code to proceed with the inspection
      • Otherwise (i.e, if you are on your phone), proceed with the guide shown on how to inspect and complete the inspection process.
    7. A policy certificate will be generated after a pre-inspection is completed. 
  • How to change your plan cover period

    Change your plan cover period

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. At the top right side of the screen, tap More
    4. Click on Edit plan
    5. On the left side of the Nav bar, tap on Change cover period
    6. Choose the cover period you would love to change to.  
    7. You will be charged for the new cover period upon your next renewal. 
    8. Congratulations. You have changed your plan cover period
  • How to buy a staff dependant slot

    Buy a staff dependant slot

    1. Log in to your dashboard and click on Plan from the navigation bar Menu
    2. Select the plan by clicking View
    3. Navigate to the staff covered and select the active staff policy
    4. Swipe to the dependant tab and tap New dependant slot
    5. Add the number of dependants you wish to assign to the staff
    6. Proceed to make payment
    7. Congratulations. You have successfully bought a dependant slot
    8. You can proceed to add and activate the staff dependant
  • How to assign permissions to staff members

    Create roles and assign permissions

    To create roles and assign permissions to your business Admin:  

    1. Login to your dashboard and click on settings from the Nav bar Menu
    2. At the top of the screen, tap on Team
    3. Tap on Roles to create a specific function 
    4. Tap on Invite team members to invite the admin to the role created
    5. The admin receives an email and accepts the invite
    6. Admin can now manage plans based on the number of permissions granted.
  • How to deactivate a policyholder

    Deactivate a policyholder from a plan

    To deactivate a staff from a plan: 

    1. Login to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. On the plan details page, scroll left to Staff covered
    4. Select the staff by checking the box in the top left corner
    5. Tap Deactivate policy
    6. Read through the Terms and Conditions and continue 
    7. Choose Instant or pending deactivation
    8. Proceed to deactivate the staff policy
    9. Check your plan details for the updated premium to be paid upon the next renewal.
  • How to renew your plan

    Renewals

    You can renew ahead of time or renew after the plan has expired. 

    To renew ahead:

    1. For auto renewal: Funding your wallet or adding a debit card to your account will automatically renew your plan before expiration
    2. For manual renewal, log in to your dashboard and click on plan from the navigation bar Menu
    3. Select the plan by clicking View
    4. On the plan details page, Tap renew ahead to proceed
    5. The plan info and premium will be generated
    6. Choose your preferred payment method to make payment
    7. Congratulations. You have logged in your plan for renewal

    To renew after the plan has expired: 

    1. Log in to your dashboard and click on plan from the navigation bar Menu
    2. Select the expired plan by clicking View
    3. On the plan details page, tap Renew expired plan to proceed
    4. The plan info and premium will be generated
    5. Choose your preferred payment method to make payment
    6. Congratulations. Your plan has been renewed.
  • How to remove a staff policy

    Remove staff

    To remove a staff from your business dashboard: 

    1. Login to your dashboard and click on staff from the Nav bar Menu
    2. Select the staff and click View
    3. On the left side of the screen, tap on Remove staff
    4. Read through the Terms and Conditions and continue
    5. Input the password you used to create your account
    6. The staff will be successfully removed from your business account and won’t appear on the list of staff. They will also lose access to all plan benefits. 
  • How to change your plan

    To change your plan

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. At the top right side of the screen, tap More
    4. Click on Edit plan
    5. On the left side of the Nav bar, tap on Change Plan
    6. Choose the plan you would love to change to. 
    7. Proceed to complete the payment. 
    8. Congratulations. You have a new plan which will take effect immediately
  • How to activate a policy

    Activate an added policy

    To activate a policy:

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. On the plan details page, scroll left to Staff/vehicle/gadget covered
    4. On the pending policy tab, tap on the awaiting policy you wish to complete its registration
    5. To activate a pending policy, you need to provide and upload
      • For health: the staff DOB and a clear image picture
      • For auto: Vehicle license, proof of ownership document, and conduct a pre-inspection. 
      • For gadget: Purchase receipt, a full snapshot of the gadget, proof of ownership document and conduct a pre-inspection. 
      • For travel: International Passport and other staff information.
    6. Policy certificate will be generated once activation is completed.

  • Buying of travel plan

    How to Purchase MyCoverGenius Travel Insurance

    1. On the Nav menu bar, click on products
    2. Select a Travel from the different available products.
    3. Read through the benefits and click on Get covered.
      • Other information displayed is:
        • How to get covered
        • Need to know
        • How to claim
    4. Choose to purchase either manually or via batch upload. 
      • “For manual upload”, provide destination details to calculate the cost
      • “For batch upload”, upload the sheet following the instruction manual

    Proceed to Complete payment via “funded wallet or pay online”