Category: Inspection and Claims

To make claims 

You can post-inspect when you have a claim.

• Log in to your dashboard and click on claims from the Nav bar menu
• Click on “Make claim” at the top right side of the page
• View all claimable products and select the plan you want to claim on. 
• Proceed to make your claim by providing asset details and conducting a post-loss inspection. 
• Post-loss inspection requires a clear view of the damaged part. 
• Once your claim is submitted, you will receive an email notification of next step for your claim. 

Pre-Inspection of your asset

1. During activation, you can choose to inspect immediately or do it later
   • To inspect immediately, scan the QR code if you are on your desktop to proceed with the inspection
   • Otherwise (i.e, if you are on your phone), follow the guide on how to inspect and complete the inspection process. 
2. If you decide to do it later, on logging into your dashboard, click on Plans from the Nav bar Menu
3. Select the plan by clicking View
4. On the plan details page, scroll right to the vehicle/gadget covered
5. On the active tab, select the vehicle/gadget that needs to be inspected
6. Click on inspect gadget/vehicle
   • If you are on your desktop, scan the QR code to proceed with the inspection
   • Otherwise (i.e, if you are on your phone), proceed with the guide shown on how to inspect and complete the inspection process.
7. A policy certificate will be generated after a pre-inspection is completed.