Category: Hospital Visit

Speak to a Doctor

Need to talk to a doctor? It’s quick and easy. Just follow these steps:

1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
   
2. Select “Plans” and choose your active health plan.
   
3. Tap “Access Care”, then select “Chat a Doctor” at the top of the screen.
   
4. Copy your HMO ID number — you’ll need it to connect with a medical practitioner.
   
5. Choose your preferred option:
   
   • Chat
     
   • Voice Call
     
   • Video Call
     

Find and Visit a Hospital Near You

Locating a nearby hospital can be tricky, but we’ve made it easy. Just follow these steps:

1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
2. Select “Plans” and choose your active health plan.
3. Tap “Access Care”, then select “Visit Hospital” at the top of the screen.
4. Browse through the list of available providers — this includes hospitals, eye centres, pharmacies, dental clinics, etc.
5. You can also use the Search bar to find a provider by name or location.
6. If the hospital isn’t listed under your plan, please do not visit — it’s not covered.
7. Tap “Visit” on the hospital of your choice, then choose:
   
   • Visit Hospital – if you’re ready to go now
     
   • Schedule Visit – if you want a reminder to visit later (note: this is just a reminder, not an appointment)
     
8. You’ll be directed to a map to help you locate the hospital.
9. Once you arrive, go back to your dashboard and tap “I’m at the hospital” at the top of your screen. This alerts our support team in case you need help.
   

If you face any issues or delays while at the hospital, use the complaint options in the app to report it.