Category: Guide

This category is strictly form product guide, it should not be deleted

  • HMO Costs in Nigeria: Why Affordable Health Insurance Still Feels Out of Reach

    Rising HMO costs in Nigeria have become a critical challenge for many families. As economic pressures increase, thousands of Nigerians find themselves priced out of basic medical coverage. The gap between what families can afford and what providers charge has reached crisis levels, forcing parents to make impossible choices between financial security and their children’s healthcare.

    Annual health insurance in Nigeria premium plans now range from ₦500,000 to ₦900,000 for comprehensive family coverage, while quarterly payments can reach up to ₦395,000. For families navigating Nigeria’s economic realities, these figures represent more than healthcare costs; they are significant barriers to essential services.

    Why HMO Costs in Nigeria Remain High

    The true scale of Nigeria’s health insurance affordability problem became starkly visible in a viral TikTok video in April 2025.  The creator, Bonike, a stay-at-home mother, shared her frustration on TikTok after her HMO provider eliminated retail plans and dramatically increased prices. Her options were either a ₦395,000 quarterly plan that covered her preferred hospitals or a ₦90,000 plan that offered limited coverage. 

    Her video resonated with a lot of Nigerians facing the same struggle. This frustration is understandable when you consider that only 19% of adult Nigerians have health insurance coverage, according to a recent NOIPolls survey.

    @aprokodoctor, Nigeria’s leading health influencer, wrote: “This is a very important conversation that should take the front seat… healthcare and affordability with the recent economic realities. We all need to forge a way forward.”

    Sisi Yemmie, one of Nigeria’s most popular food and lifestyle creators, added: “I have been trying to get HMO for my family, but I do not like the stress.” 

    @JS Official NG: “I’m going through the same thing. The percentage increase is over the roof!”

    @Aisha Life: “Reliance is so annoying. It’s crazy that I’m paying more with Serenity Lite and I can’t access the hospital I was using previously. It’s such a frustrating situation”

    @Amina Smolly: “I’ve been on this issue for over a year now. Finding a good HMO with your desired hospital and also affordable is like war”

    These reactions highlight that rigid payment structures, restricted hospital networks, and long waiting periods make health insurance in Nigeria feel inaccessible for many families.

    Common Barriers in HMO Plans in Nigeria 

    Several key issues contribute to high HMO costs in Nigeria:

    • Inflexible Payment Structures: Traditional providers often require annual lump-sum payments exceeding ₦500,000, a model designed for corporate clients that excludes individual families.
    • Limited Hospital Networks: Affordable plans frequently exclude preferred hospitals, forcing people to choose between cost savings and quality care.
    • Extended Waiting Periods: Some plans impose 14-30-day waiting periods before benefits activate, leaving families vulnerable during critical early coverage weeks.
    • Complex Plan Structures: Insurance products designed for corporate purchasing prove difficult for individuals to understand and navigate.

    How MyCoverGenius is Making Affordable Healthcare in Nigeria a Reality 

    Recognizing the common challenges families face with HMO plans in Nigeria, MyCoverGenius provides practical solutions to make affordable healthcare in Nigeria more accessible. Our solutions address issues such as rigid payment structures, limited hospital access, waiting periods, and complex plan options.


    Families can choose from a variety of plans tailored to different needs:

    These structured options enable families to choose plans that suit their specific circumstances, offering flexible payment options, immediate benefit activation, and access to preferred hospitals, thereby directly addressing the barriers that make health insurance in Nigeria feel out of reach.

    The Future of HMO Costs in Nigeria  

    The conversation sparked by Bonike’s TikTok post shows that this is not an isolated frustration but a systemic issue affecting families across the country. Features such as flexible payments, immediate coverage, and patient-focused hospital networks prove that accessible insurance is possible without compromising care.

    Bonike’s struggle reflects the reality that many Nigerian families face daily. Understanding her frustration, we’ve invited her to our MyCoverGenius office to explore our HMO plans that could work better for her family’s needs and budget.

    However, individual solutions alone aren’t enough. Real change will require new rules for clearer pricing, government support for families who can’t afford coverage, and hospitals finding more affordable ways to deliver quality care, so that health insurance becomes something every Nigerian family can actually afford.

  • How to Contact Our Customer Support Team

    Contact Our Customer Support Team

    Need help? Our support team is just a tap away. Here’s how to reach us:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “More”.
    3. Tap “Support” to view your support options.
    4. You can either:

    We’re here to help with anything you need.

  • How to Speak to a Doctor

    Speak to a Doctor

    Need to talk to a doctor? It’s quick and easy. Just follow these steps:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “Plans” and choose your active health plan.
    3. Tap “Access Care”, then select “Chat a Doctor” at the top of the screen.
    4. Copy your HMO ID number — you’ll need it to connect with a medical practitioner.
    5. Choose your preferred option:
      • Chat
      • Voice Call
      • Video Call
  • How to Find and Visit a Hospital Near You

    Find and Visit a Hospital Near You

    Locating a nearby hospital can be tricky, but we’ve made it easy. Just follow these steps:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “Plans” and choose your active health plan.
    3. Tap “Access Care”, then select “Visit Hospital” at the top of the screen.
    4. Browse through the list of available providers — this includes hospitals, eye centres, pharmacies, dental clinics, etc.
    5. You can also use the Search bar to find a provider by name or location.
    6. If the hospital isn’t listed under your plan, please do not visit — it’s not covered.
    7. Tap “Visit” on the hospital of your choice, then choose:
      • Visit Hospital – if you’re ready to go now
      • Schedule Visit – if you want a reminder to visit later (note: this is just a reminder, not an appointment)
    8. You’ll be directed to a map to help you locate the hospital.
    9. Once you arrive, go back to your dashboard and tap “I’m at the hospital” at the top of your screen. This alerts our support team in case you need help.

    If you face any issues or delays while at the hospital, use the complaint options in the app to report it.

  • How to Make a Claim

    To make claims 

    You can post-inspect when you have a claim.

    • Log in to your dashboard and click on claims from the Nav bar menu
    • Click on “Make claim” at the top right side of the page
    • View all claimable products and select the plan you want to claim on. 
    • Proceed to make your claim by providing asset details and conducting a post-loss inspection. 
    • Post-loss inspection requires a clear view of the damaged part. 
    • Once your claim is submitted, you will receive an email notification of next step for your claim. 
  • How to conduct a pre-inspection of your gadgets and vehicles

    Pre-Inspection of your asset

    1. During activation, you can choose to inspect immediately or do it later
      • To inspect immediately, scan the QR code if you are on your desktop to proceed with the inspection
      • Otherwise (i.e, if you are on your phone), follow the guide on how to inspect and complete the inspection process. 
    2. If you decide to do it later, on logging into your dashboard, click on Plans from the Nav bar Menu
    3. Select the plan by clicking View
    4. On the plan details page, scroll right to the vehicle/gadget covered
    5. On the active tab, select the vehicle/gadget that needs to be inspected
    6. Click on inspect gadget/vehicle
      • If you are on your desktop, scan the QR code to proceed with the inspection
      • Otherwise (i.e, if you are on your phone), proceed with the guide shown on how to inspect and complete the inspection process.
    7. A policy certificate will be generated after a pre-inspection is completed. 
  • How to change your plan cover period

    Change your plan cover period

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. At the top right side of the screen, tap More
    4. Click on Edit plan
    5. On the left side of the Nav bar, tap on Change cover period
    6. Choose the cover period you would love to change to.  
    7. You will be charged for the new cover period upon your next renewal. 
    8. Congratulations. You have changed your plan cover period
  • How to buy a staff dependant slot

    Buy a staff dependant slot

    1. Log in to your dashboard and click on Plan from the navigation bar Menu
    2. Select the plan by clicking View
    3. Navigate to the staff covered and select the active staff policy
    4. Swipe to the dependant tab and tap New dependant slot
    5. Add the number of dependants you wish to assign to the staff
    6. Proceed to make payment
    7. Congratulations. You have successfully bought a dependant slot
    8. You can proceed to add and activate the staff dependant
  • How to assign permissions to staff members

    Create roles and assign permissions

    To create roles and assign permissions to your business Admin:  

    1. Login to your dashboard and click on settings from the Nav bar Menu
    2. At the top of the screen, tap on Team
    3. Tap on Roles to create a specific function 
    4. Tap on Invite team members to invite the admin to the role created
    5. The admin receives an email and accepts the invite
    6. Admin can now manage plans based on the number of permissions granted.
  • How to deactivate a policyholder

    Deactivate a policyholder from a plan

    To deactivate a staff from a plan: 

    1. Login to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. On the plan details page, scroll left to Staff covered
    4. Select the staff by checking the box in the top left corner
    5. Tap Deactivate policy
    6. Read through the Terms and Conditions and continue 
    7. Choose Instant or pending deactivation
    8. Proceed to deactivate the staff policy
    9. Check your plan details for the updated premium to be paid upon the next renewal.
  • How to renew your plan

    Renewals

    You can renew ahead of time or renew after the plan has expired. 

    To renew ahead:

    1. For auto renewal: Funding your wallet or adding a debit card to your account will automatically renew your plan before expiration
    2. For manual renewal, log in to your dashboard and click on plan from the navigation bar Menu
    3. Select the plan by clicking View
    4. On the plan details page, Tap renew ahead to proceed
    5. The plan info and premium will be generated
    6. Choose your preferred payment method to make payment
    7. Congratulations. You have logged in your plan for renewal

    To renew after the plan has expired: 

    1. Log in to your dashboard and click on plan from the navigation bar Menu
    2. Select the expired plan by clicking View
    3. On the plan details page, tap Renew expired plan to proceed
    4. The plan info and premium will be generated
    5. Choose your preferred payment method to make payment
    6. Congratulations. Your plan has been renewed.
  • How to remove a staff policy

    Remove staff

    To remove a staff from your business dashboard: 

    1. Login to your dashboard and click on staff from the Nav bar Menu
    2. Select the staff and click View
    3. On the left side of the screen, tap on Remove staff
    4. Read through the Terms and Conditions and continue
    5. Input the password you used to create your account
    6. The staff will be successfully removed from your business account and won’t appear on the list of staff. They will also lose access to all plan benefits. 
  • How to change your plan

    To change your plan

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. At the top right side of the screen, tap More
    4. Click on Edit plan
    5. On the left side of the Nav bar, tap on Change Plan
    6. Choose the plan you would love to change to. 
    7. Proceed to complete the payment. 
    8. Congratulations. You have a new plan which will take effect immediately
  • How to activate a policy

    Activate an added policy

    To activate a policy:

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. On the plan details page, scroll left to Staff/vehicle/gadget covered
    4. On the pending policy tab, tap on the awaiting policy you wish to complete its registration
    5. To activate a pending policy, you need to provide and upload
      • For health: the staff DOB and a clear image picture
      • For auto: Vehicle license, proof of ownership document, and conduct a pre-inspection. 
      • For gadget: Purchase receipt, a full snapshot of the gadget, proof of ownership document and conduct a pre-inspection. 
      • For travel: International Passport and other staff information.
    6. Policy certificate will be generated once activation is completed.

  • Buying of travel plan

    How to Purchase MyCoverGenius Travel Insurance

    1. On the Nav menu bar, click on products
    2. Select a Travel from the different available products.
    3. Read through the benefits and click on Get covered.
      • Other information displayed is:
        • How to get covered
        • Need to know
        • How to claim
    4. Choose to purchase either manually or via batch upload. 
      • “For manual upload”, provide destination details to calculate the cost
      • “For batch upload”, upload the sheet following the instruction manual

    Proceed to Complete payment via “funded wallet or pay online”