MCG-Blog-CMS

Category: Guide

This category is strictly form product guide, it should not be deleted

  • How to Contact Our Customer Support Team

    Contact Our Customer Support Team

    Need help? Our support team is just a tap away. Here’s how to reach us:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “More”.
    3. Tap “Support” to view your support options.
    4. You can either:

    We’re here to help with anything you need.

  • How to Speak to a Doctor

    Speak to a Doctor

    Need to talk to a doctor? It’s quick and easy. Just follow these steps:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “Plans” and choose your active health plan.
    3. Tap “Access Care”, then select “Chat a Doctor” at the top of the screen.
    4. Copy your HMO ID number — you’ll need it to connect with a medical practitioner.
    5. Choose your preferred option:
      • Chat
      • Voice Call
      • Video Call

  • How to Find and Visit a Hospital Near You

    Find and Visit a Hospital Near You

    Locating a nearby hospital can be tricky, but we’ve made it easy. Just follow these steps:

    1. Log in to your dashboard and tap the menu icon (three horizontal lines) on the left side of your screen.
    2. Select “Plans” and choose your active health plan.
    3. Tap “Access Care”, then select “Visit Hospital” at the top of the screen.
    4. Browse through the list of available providers — this includes hospitals, eye centres, pharmacies, dental clinics, etc.
    5. You can also use the Search bar to find a provider by name or location.
    6. If the hospital isn’t listed under your plan, please do not visit — it’s not covered.
    7. Tap “Visit” on the hospital of your choice, then choose:
      • Visit Hospital – if you’re ready to go now
      • Schedule Visit – if you want a reminder to visit later (note: this is just a reminder, not an appointment)
    8. You’ll be directed to a map to help you locate the hospital.
    9. Once you arrive, go back to your dashboard and tap “I’m at the hospital” at the top of your screen. This alerts our support team in case you need help.

    If you face any issues or delays while at the hospital, use the complaint options in the app to report it.

  • How to Make a Claim

    To make claims 

    You can post-inspect when you have a claim.

    • Log in to your dashboard and click on claims from the Nav bar menu
    • Click on “Make claim” at the top right side of the page
    • View all claimable products and select the plan you want to claim on. 
    • Proceed to make your claim by providing asset details and conducting a post-loss inspection. 
    • Post-loss inspection requires a clear view of the damaged part. 
    • Once your claim is submitted, you will receive an email notification of next step for your claim. 

  • How to conduct a pre-inspection of your gadgets and vehicles

    Pre-Inspection of your asset

    1. During activation, you can choose to inspect immediately or do it later
      • To inspect immediately, scan the QR code if you are on your desktop to proceed with the inspection
      • Otherwise (i.e, if you are on your phone), follow the guide on how to inspect and complete the inspection process. 
    2. If you decide to do it later, on logging into your dashboard, click on Plans from the Nav bar Menu
    3. Select the plan by clicking View
    4. On the plan details page, scroll right to the vehicle/gadget covered
    5. On the active tab, select the vehicle/gadget that needs to be inspected
    6. Click on inspect gadget/vehicle
      • If you are on your desktop, scan the QR code to proceed with the inspection
      • Otherwise (i.e, if you are on your phone), proceed with the guide shown on how to inspect and complete the inspection process.
    7. A policy certificate will be generated after a pre-inspection is completed. 

  • How to change your plan cover period

    Change your plan cover period

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. At the top right side of the screen, tap More
    4. Click on Edit plan
    5. On the left side of the Nav bar, tap on Change cover period
    6. Choose the cover period you would love to change to.  
    7. You will be charged for the new cover period upon your next renewal. 
    8. Congratulations. You have changed your plan cover period

  • How to buy a staff dependant slot

    Buy a staff dependant slot

    1. Log in to your dashboard and click on Plan from the navigation bar Menu
    2. Select the plan by clicking View
    3. Navigate to the staff covered and select the active staff policy
    4. Swipe to the dependant tab and tap New dependant slot
    5. Add the number of dependants you wish to assign to the staff
    6. Proceed to make payment
    7. Congratulations. You have successfully bought a dependant slot
    8. You can proceed to add and activate the staff dependant

  • How to assign permissions to staff members

    Create roles and assign permissions

    To create roles and assign permissions to your business Admin:  

    1. Login to your dashboard and click on settings from the Nav bar Menu
    2. At the top of the screen, tap on Team
    3. Tap on Roles to create a specific function 
    4. Tap on Invite team members to invite the admin to the role created
    5. The admin receives an email and accepts the invite
    6. Admin can now manage plans based on the number of permissions granted.

  • How to deactivate a policyholder

    Deactivate a policyholder from a plan

    To deactivate a staff from a plan: 

    1. Login to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. On the plan details page, scroll left to Staff covered
    4. Select the staff by checking the box in the top left corner
    5. Tap Deactivate policy
    6. Read through the Terms and Conditions and continue 
    7. Choose Instant or pending deactivation
    8. Proceed to deactivate the staff policy
    9. Check your plan details for the updated premium to be paid upon the next renewal.

  • How to renew your plan

    Renewals

    You can renew ahead of time or renew after the plan has expired. 

    To renew ahead:

    1. For auto renewal: Funding your wallet or adding a debit card to your account will automatically renew your plan before expiration
    2. For manual renewal, log in to your dashboard and click on plan from the navigation bar Menu
    3. Select the plan by clicking View
    4. On the plan details page, Tap renew ahead to proceed
    5. The plan info and premium will be generated
    6. Choose your preferred payment method to make payment
    7. Congratulations. You have logged in your plan for renewal

    To renew after the plan has expired: 

    1. Log in to your dashboard and click on plan from the navigation bar Menu
    2. Select the expired plan by clicking View
    3. On the plan details page, tap Renew expired plan to proceed
    4. The plan info and premium will be generated
    5. Choose your preferred payment method to make payment
    6. Congratulations. Your plan has been renewed.

  • How to remove a staff policy

    Remove staff

    To remove a staff from your business dashboard: 

    1. Login to your dashboard and click on staff from the Nav bar Menu
    2. Select the staff and click View
    3. On the left side of the screen, tap on Remove staff
    4. Read through the Terms and Conditions and continue
    5. Input the password you used to create your account
    6. The staff will be successfully removed from your business account and won’t appear on the list of staff. They will also lose access to all plan benefits. 

  • How to change your plan

    To change your plan

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. At the top right side of the screen, tap More
    4. Click on Edit plan
    5. On the left side of the Nav bar, tap on Change Plan
    6. Choose the plan you would love to change to. 
    7. Proceed to complete the payment. 
    8. Congratulations. You have a new plan which will take effect immediately

  • How to activate a policy

    Activate an added policy

    To activate a policy:

    1. Log in to your dashboard and click on Plans from the Nav bar Menu
    2. Select the plan by clicking View
    3. On the plan details page, scroll left to Staff/vehicle/gadget covered
    4. On the pending policy tab, tap on the awaiting policy you wish to complete its registration
    5. To activate a pending policy, you need to provide and upload
      • For health: the staff DOB and a clear image picture
      • For auto: Vehicle license, proof of ownership document, and conduct a pre-inspection. 
      • For gadget: Purchase receipt, a full snapshot of the gadget, proof of ownership document and conduct a pre-inspection. 
      • For travel: International Passport and other staff information.
    6. Policy certificate will be generated once activation is completed.

  • Buying of travel plan

    How to Purchase MyCoverGenius Travel Insurance

    1. On the Nav menu bar, click on products
    2. Select a Travel from the different available products.
    3. Read through the benefits and click on Get covered.
      • Other information displayed is:
        • How to get covered
        • Need to know
        • How to claim
    4. Choose to purchase either manually or via batch upload. 
      • “For manual upload”, provide destination details to calculate the cost
      • “For batch upload”, upload the sheet following the instruction manual

    Proceed to Complete payment via “funded wallet or pay online”

  • Buying of auto plans

    How to Purchase MyCoverGenius Auto Insurance

    list of our Auto insurance products

    1. Log in to your dashboard.
    2. On the Nav menu bar, click on products
    3. Choose a plan from the available auto products.
    4. Read through the benefits and click on Get covered.
      • Other information displayed is:
        • How to get covered
        • Need to know
        • How to claim
    5. If you selected the Comprehensive auto plan, you can choose to make a purchase manually or via batch upload
      • “For manual upload”, provide vehicle details to calculate the total cost
      • “For batch upload”, upload the sheet following the instruction manual to calculate the cost. 
    6. If you selected  the third-party/mini-comprehensive plan, proceed to provide vehicle details to calculate the plan cost
    7. Proceed to Complete payment via “funded wallet or pay online”